Terms & Conditions of Sale
Versatile tiles are designed and produced according to high quality procedures and processes adopted by the Company. Each tile is handmade and contains natural stone and therefore although the Company does its utmost to ensure consistency, , thickness and irregular edges are to be expected and are indeed considered as a feature of handmade tiles which gives the tiles prestige. Clients are encouraged to order all Versatile tiles required in one batch in order that variations between tiles may be kept to a minimum. It is recommended that a minimum of ten percent (10%) extra tiles are ordered by client.
Colors
Every monitor is different and it is rather difficult to have everyone see the same colors at the same time in different parts of the world! Please allow for variances depending on the make, resolution and the settings of the monitor. The company cannot be held liable for variances in tonality, colour, print, etc.
Orders policy
The customer may make an order by ‘submitting’ their order on the ‘Get a Quotation’ page. Once the Company has received the order, a Sales Order confirmation will be sent to the customer via email or fax to confirm the accuracy and details of the order. The sales order will also confirm the exact amount of shipping charges due by the client.
Any changes to the order must be made within five working days from receipt of the Sales Order by confirming the Sales Order. Once the Sales Order has been confirmed and full payment received, the Company will commence production and the customer may not make any further changes to his order.
Charges
Customers are to note that shipping and handling charges indicated on the website, and specifically on the Get a Quotation page, are for indicative purposes only. The customer will be advised of actual shipping and handling charges by email on the Sales Order confirmation as indicated in the Orders Policy statement above.
Payment terms:
Full payment is required upon confirmation of the Sales Order by the Customer. The payment is non-refundable. The full payment triggers the batch production and the eventual release of goods for shipment.
Order lead times:
After having received the confirmation of the Sale Order and full payment received, the order will proceed to the production area. From this date, most orders will be shipped within our standard 5 to 12 weeks period. This period depends on the size of the order. Orders may take longer to be processed during Summer and Christmas recess periods.
Order Cancellation Policy:
Due to the fact that the Versatile tiles are made to order and to the specifications of the client, the client does not benefit from the right to cancel the contract and return the goods unless such goods are defective or are not as ordered. In this respect, customers are advised that while the picture displayed on the computer screen is a good indication of what the tile will look like, variances from the same are to be expected due to the handmade quality of the tile and do not entitle the customer to return the tiles unless such variances do not conform to standards expected in the trade of handmade tiles.
Shipping
Customers are solely responsible for providing correct shipping address and details. Although the company takes great care to ensure satisfactory delivery of customer orders, it cannot accept liability for damage during shipment or damage caused by delayed shipment or lost goods. Customers are informed that the shipping charges do not include charges for unloading goods at final destination and insurance which is the exclusive responsibility of the customer. Customers are therefore advised to insure the carriage of the goods and to make arrangements to discharge goods at final destination.
Damaged Merchandise:
The Company has in place processes and quality controls to ensure that all products leave the warehouse in good condition and properly packed. Customers are responsible for the inspection of all Versatile tiles when they are received. If any of the damage to the packaging is visible, the customer should take pictures and lodge a complaint immediately and directly with the shipping company.
FAQ’s
How can I buy Versatile tiles?
Versatile orders can be placed securely online through our website using the Online Simulator and our payment gateway. For any queries, prior to placing the order you can Contact us.
Do you ship orders to locations outside the European Union?
Most of our orders are currently shipped to the European Union. Restrictions and additional handling charges may apply to ship to other countries. Please Contact us with enquiries.
Where can I install cement tiles?
As the name implies Versatiles are truly versatile and can be used in most settings being modern or classic as well as different locations within the house. You can install cement tiles on floors, walls, back splashes, lobbies or kitchen counters and bathrooms. Versatile tiles are ideal for both commercial and residential applications and offer durability with design flexibility. Because of their resistance and versatility, cement tiles are perfect for flooring a bathroom, kitchen, dining room and patios.
With a wide array of colors and designs available, you can easily coordinate cement tiles into any space. Go to our Gallery to see photos of cement tile installations and design ideas.
What size are the tiles ?
The traditional square tiles are 20 cms by 20 cms or 25 cms by 25 cms and can easily cut using a standard wet-saw.
How much do they weigh ?
On average the square tiles can weight 1.6 kgs up to 3.7 kgs depending on the size of the tile.
How thick are your cement tiles ?
Thicknesses can vary between 2 cms to 2.5cms (i.e. 20mm to 25mm)
How are Versatile tiels installed?
In summary :
- Level, dry surface.
- Flexible cement fixer.
- Dampen underside of the tile.
- Double adhesive- to set the tiles well.
- Leave a gap of 1 to 1.5mm.
- Do not hammer the tile!
- Fill the gaps with a liquid cement filler.
- Clean well during the installation process.
- Take careful note to follow the line of the design
Ordering & Shipping
How are tiles shipped?
Shipping is done through Freight Carriers and the shipping costs appearing on the ‘Get a Quotation’ page are for indicative purposes only. For an accurate shipping estimate please send us your complete delivery address.
What is your minimum order?
We will accept a minimum order of 10 square meters.
How are Versatile tiles packed?
The tiles will be boxed and loaded onto a pallet and secured.
How long will it take me to get my tiles?
Average size custom orders can take approximately 10-12 weeks to produce and deliver. This obviously depends on the size and complexity of the order as well as the final destination.
How accurate are the colors showing on my monitor's screen ?
Every monitor is different and it is rather difficult to have everyone see the same colors at the same time in different parts of the world! Please allow for variances depending on the make, resolution and the settings of the monitor.
May I order a custom designs ?
Yes. Use our Online Simulator to experiment with different colours, designs and combinations.
Installation & Maintenance Guidelines
Installation
Installation of Versatile can be done by any professional tile layer and the process is fairly simple.
Versatile tiles are all hand-made and slight variations and imperfections are inevitable such as thickness, tone, irregular edges, etc. These variations are what give each tile its uniqueness and prestige but they do not alter in any way the performance of the tile.
For more detailed information on installation procedures please Contact us.
Maintenance
It is recommended that Versatile tiles are cleaned with clear water adding a little liquid wax to keep the tiles' natural sheen. Wax should be diluted with the water according to instructions and should never be poured directly undiluted to the floor surface as this will damage the tiles. Versatile tiles are made from cement which is a porous material. Accordingly Versatile tiles should never be cleaned using acids or detergents as these products are very likely to damage the tiles.
